LAB GROWN DIAMOND SHOP

TERMS AND CONDITIONS

Please read the following Terms and Conditions before continuing to use this website.

Lab Grown Diamond Shop Ltd will be referred to as “Lab Grown Diamond Shop”, “us” or “we” throughout these terms and conditions, and linked pages. Users of this website will be referred to as “you” or the “user”.

This website (www.labgrowndiamondshop.co.uk) belongs to Lab Grown Diamond Shop Ltd. Lab Grown Diamond Shop Ltd is a registered company with the registration number is 13825367, registered at First Floor, 47 Warstone Lane, Birmingham, England, B18 6JJ, United Kingdom.

By using this website, you agree to the following terms and conditions. You should read and acknowledge the following terms and conditions before using or interacting with this website. At our own discretion, Lab Grown Diamond Shop holds the right to change or update these terms and conditions, and any other related policy, therefore you should check these pages each time you visit this website. Any changes made will have immediate effect, and your continuance to use this website will constitute your agreement to such changes. If you do not agree to Lab Grown Diamond Shop’s terms and conditions, or related policies, please do not proceed to use this website.

Queries regarding the use of this site, or of any other nature relating to Lab Grown Diamond Shop, should be emailed to [email protected]

Use of www.labgrowndiamondshop.co.uk

1.1. As outlined, your use of this site is your agreement to these terms and conditions.

1.1.2. These terms and conditions, as well as your use of this website, are according to and governed by UK law. Any legal action arising from the misconduct of these terms and conditions or otherwise will be filed in UK courts. By using this website, you consent to the exclusive jurisdiction of UK courts over any legal proceeding, legal action or law suit arising from use of this website or Lab Grown Diamond Shop’s terms and conditions.

1.1.3. Lab Grown Diamond Shop will not, under any circumstance, be liable for any indirect, consequential or incidental damage of any kind.

1.2. Lab Grown Diamond Shop is the owner and licensee of:

Intellectual Property including (but not limited to) the Lab Grown Diamond Shop logo, designs, text, copy, graphics, original photographs and so on, known as “materials”

Trademarks
1.2.1. Credit is given to materials originating from other sources when applicable.

1.2.2. Users are granted access to our site materials, which (unless otherwise stated) can be electronically copied or printed, when use is strictly personal and non-commercial.

1.3. As per the Digital Millennium Copyright Act (DMCA) and other applicable UK law, Lab Grown Diamond Shop has the right to terminate sessions or bar users at our sole discretion, when users infringe the outlined terms, conditions and policies.

1.4. Content and information on this website may be sourced from third parties. To the fullest extent permitted by UK law, Lab Grown Diamond Shop will not be held liable for third party information, which may include inaccuracies or errors. See 3.2.1. for more information on third party content including (but not limited to) pricing.

1.4.1. Links to third party websites or contact details should be opened with caution, and at your own risk. Although Lab Grown Diamond Shop feels the third parties we work with or mention are usually trustworthy, we cannot control, monitor or ensure the safeness of third party websites, content, links, information or other products of third parties. We accept no liability for damages caused by such third party links or information.

1.5. Please see our Cookies Policy. This website uses cookies to store information regarding user browsing preferences. We use such information to increase usability and improve user experience. By allowing cookies to be used, you consent to us and our associated third parties storing the following information:

Navigating of and actions taken on this website
Browser type
IP address
Selections you make
Ordering, Payment and VAT

2.1. Any order placed with Lab Grown Diamond Shop, including via the website, over the telephone or via email, is subject to your acceptance of and compliance with these terms and conditions. Lab Grown Diamond Shop reserves the right to reject an order.

2.2. Lab Grown Diamond Shop accept payment via the following methods, and are able to reject payments that do not comply with the following list:

Debit and Credit cards
MasterCard and Maestro
AMEX
Bank transfer
Cash payments
PayPal
Stripe
Finance
Others

2.3. Lab Grown Diamond Shop does not have the facilities to offer payment plans. At your time of order, a minimum deposit of 50% will be taken from you. This is subject to change. We expect you to pay the complete and full amount upon collecting your order. Please contact [email protected] or your point of contact with queries if you feel your circumstance may be different.

2.4. All prices displayed on our website, displayed in-store or quoted to you Exclude Value Added Tax (VAT). Following changes to the Retails Export Scheme at the start of 2021, customers will no longer be able to reclaim the VAT added to their jewellery upon leaving the country.

2.5 For Items ordered from outside the UK and then shipped outside the UK we don't charge VAT on those items. They will be subject to Tax and Duty of the country it is being shipped to.

Pricing
3.1. We aim to keep any information on this website as accurate as possible, but will not be held accountable for errors, typographical error, human error or error due to technical issues. In the event pricing information is incorrect or outdated, we reserve the right to change and correct such prices. In such instances, we will not honour sales based on the incorrect pricing.

3.1.2. In some instances, Lab Grown Diamond Shop will include information from third parties on this website. We are not responsible for the accuracy, reliability, trustworthiness or any other factor of this information. This information may include (but is not limited to) pricing. To the fullest extent permitted by UK law, Lab Grown Diamond Shop will not be held liable for third party content or information.

3.2. Lab Grown Diamond Shop reserves the right to change our pricing without prior notice. Changes made to pricing will have immediate effect, unless otherwise stated. This will not affect previous purchases or prices already agreed. In some instances, however, prices may differ from quotations due fluctuating markets and subsequent costs. In such an event, you will be informed by your point of contact at Lab Grown Diamond Shop.

3.3. Any price reductions will be made at the sole discretion of Lab Grown Diamond Shop and Lab Grown Diamond Shop’s sales staff. As we already offer a high value for money on our products, price reductions are unlikely. Occasionally, Lab Grown Diamond Shop may hold certain promotions or competitions, particularly for returning customers. Please look out for these on our website.

Delivery of goods & Bespoke Orders
4.1. For bespoke orders of Fine Jewellery, Engagement and Wedding rings and any other bespoke creation there is a lead time of 4-6 weeks depending on the order and the time of the year. During festive and holiday periods and the weeks leading up to them the lead time can increase and there may be delays on orders.

4.1.1 Although we make every attempt to deliver goods via post, within the estimated timeframe, there is a possibility unforeseen circumstances may delay delivery of goods. Lab Grown Diamond Shop does not warrant or guarantee the delivery date and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of a delayed delivery.

4.2 All our bespoke orders are crafted by hand using top quality craftsmen to ensure the highest quality product. We try to ensure each item we create for our customer is exactly to the specification of customers order. But since each item is handcrafted there is a slight margin for error.

4.2.1 Upon collection if a customer finds an obvious error in their item as per their order, which is outside of the slight margin for error, Lab Grown Diamond Shop will do its best to rectify this error as soon as it can without any additional cost to the customer. Depending on what error needs to be fixed the lead time may vary. The sales person will inform you of this.

4.2.2 Lab Grown Diamond Shop is in no way obliged or liable to offer any damages, discount or refund for any bespoke orders that have been delayed or need to be amended due to an error in manufacturing.

4.3 We send orders via Royal Mail Special Delivery Guaranteed (Next Day Service) and FedEx Priority Service, both tracked and signed for, for proof of delivery. Please be aware you may be required to send proof of identity before shipment and will be required to sign for your delivery. It is therefore important that you are available to receive the delivery in person or should specify an alternative arrangement. Please contact us on [email protected] to discuss delivery services in more detail.

4.3.1. Deliveries via post are fully insured against losses, damages and theft in transit.

4.3.2 Upon receiving your item either in-store or via post, you become the sole owner of the item, and the item is held at your own risk. We are not liable for loss, damage or destruction once received by you. See our Insurance advice outlined in our Lifetime Manufacturer’s Warranty.

4.3.3 The packaging we use for deliveries is discreet, and we do not write phrases such as ‘Lab Grown Diamond Shop’ or ‘jewellers’, for security and discretion purposes. We ask that, in the event of returning an order by post, you do not write phrases on the packaging that could indicate the value of the contents. Instead, the package should be addressed to your point of contact (not ‘Lab Grown Diamond Shop’), followed by our store address. You can find out more information in our Returns Policy section.

Third Party Repairs
5.1 Unfortunately, we will be unable to accept any third party items for repair within our workshop, with or without charge. This is to safeguard both of us against any liability. There are specialist repairers/engravers in the area who we can recommend should you require this service for jewellery you own but purchased elsewhere. -Any item made bespoke for you, or any other alterations to our original design which you require and we may not recommend, will not be our liability after delivery.

Resizing
6.1 All sizes and measurements of the rings and pieces of jewellery are approximate. However, we try to ensure that the sizes and measurements are correct. If you do not know your ring size, please select “Unknown” as your ring size during the ordering process, and we will manufacture the ring in a standard ring size (between L and N). As soon as you receive the ring and are able to determine the correct size, you can return it to us for a free resizing. This does not apply to bespoke rings.

6.1.1 Most of our rings can be made smaller/larger free of charge within 30 days of purchase. This does not apply to bespoke rings. In order to resize your ring, you need to return the ring to us within 30 days after receiving it. Some rings can be resized, others have to be produced anew from scratch. If a ring has be sized up or down more than 3 to 4 sizes it may have to be produced anew and this would not be covered by our free resize. The cost would be determined by our sales team. In the case of bespoke rings, a resizing is at our discretion.

6.1.2 The terms for resizing outside the aforementioned 30 days depend on the item(s) selected and are as follows:

Engagement Rings:
For plain band or non-diamond or non-gemstone set ring, a resizing of two sizes smaller or larger than the original size is possible for a fee. If the resizing exceeds two sizes from the original size ordered, the ring may require to be made from scratch for which corresponding costs will apply. The price will be confirmed after consulting our sales team.

Diamond-set or gemstone-set engagement rings (including bespoke rings) must be assessed in order to ensure whether they can be resized, or whether they need to be remade for which costs will apply. This will be confirmed after consulting our sales team at [email protected] or at +447593 275921.

Eternity Rings:
Full eternity rings – Due to the nature of the setting, these rings cannot be resized and must be replaced within 30 days of purchase. Otherwise, changes cannot be made. Please contact our sales team to discuss alternative options for your ring.

Half eternity rings – Due to the type of setting, all rings must first be examined to see whether a resizing is possible or whether a ring has to be created anew. The price will be confirmed after the assessment. Please contact our sales team at [email protected] or at +447593 275921.

Wedding Rings:
Simple wedding rings can be resized for a fee that is payable after an assessment (except for rings with a special surface and engraving). Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting allows a resizing.

Cocktail Rings:
Due to the nature of the individual designs, please contact our sales team at [email protected] or at +447593 275921 to find out if a resizing is possible.

Bespoke rings:
Bespoke rings can be resized free of charge within 30 days of collection/receipt, provided that a resizing of the respective ring and its design and specifications is possible. Upon receiving your request, we will check whether a resizing is possible and discuss it with you. The resizing may result in additional costs that shall be borne by you. This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.

Small Diamonds:
We will endeavour to replace any smaller diamond/s lost due to normal wear and tear at our cost with some limitations and subject to proof of purchase documents being available for us to confirm the purchase. We pride ourselves as being the only UK jeweller to offer this service throughout the lifetime of our jewellery.

Returns/Exchange
Online orders
30 day returns from date of receiving item. Please note once item is ready we will contact you to either send to your address or for you to pick it up. The 30 day returns policy starts from that date. If you dont collect item or tell us to hold off on sending item it will cut into the 30 days you have to return the item.

In-store/Bespoke/Quick Turn Around Orders

We offer an exchange within 15 days of your items being ready. You can exchange your order from something of equal or greater value. There will be charges involved to restock the item that were incurred during the production of the item.

We try our best to retain most of the value of any bespoke item made by us that your are looking to exchange but if you are looking to change the bespoke ring setting for a different one then most of the times the current setting may need to be scrapped. Whatever the scrap value of that setting is would go toward the new setting. Discuss with your sales associate for further details.

We do not offer any refunds on Bespoke orders.

Submissions
You acknowledge and agree that any content you provide Lab Grown Diamond Shop, including but not limited to questions, comments, suggestions, ideas or any other information will be deemed non-confidential and shall become the sole property of Lab Grown Diamond Shop. Lab Grown Diamond Shop will, therefore, own exclusive rights, including all intellectual property rights to this content, thus entitling the company to the unrestricted use and dissemination of these materials for any commercial purpose without any acknowledgement or compensation to you.

Marketing
Lab Grown Diamond Shop may photograph and/or film any piece of jewellery that is manufactured by us for use as marketing material on social media platforms, websites, youtube or other online platforms. If you do not want your particular piece of jewellery to be used by us for marketing please let us know at the time you purchase the item with us.

Data Protection and Information Supplied by You
In the course of its business, Lab Grown Diamond Shop needs to gather and use certain information about individuals. This will include clients, suppliers and other business contacts, and employees and prospective employees, as well as other people that we have a relationship with, may need to contact, or with whom we need to deal.

Our Privacy Policy describes how this personal data is collected, processed, transferred, handled and stored in order to meet the requirements of data protection law, in particular the General Data Protection Regulation (GDPR). We recognise that, not only must we comply with the principles of fair processing of personal data, we must also be able to demonstrate that we have done so. The procedures and principles set out below must be followed at all times by the Firm, its employees and all those within its scope as set out below.

Contacting Lab Grown Diamond Shop
Should you wish to discuss any topics within these terms and conditions, or have any other queries regarding Lab Grown Diamond Shop, please email [email protected] or call us at +44 75180 21455.