LAB GROWN DIAMOND SHOP

SHIPPING & RETURNS INFORMATION

Delivery FAQs

Do you offer free delivery?
Yes, we offer free worldwide shipping on all orders.

How long does my order take?
Lab Grown Diamond Shop make most items to order, time from order to delivery will vary depending on the item ordered. Classic styles displayed on our website are normally delivered within 21-28 working day. More complex items such as eternity rings, bespoke items and vintage jewellery can take up to 35 working days. Loose diamonds can be delivered within 7-10 working days. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.

Can I have my item sooner than this?
In many cases we can meet shorter urgent deadlines, please just contact us and ask about the specific item you want to order.

What about special occasions?
We understand that jewellery is often given for special surprise occasions such as an engagement. Please let us know what we can do to make sure you maintain your surprise. Special arrangements, such as Saturday delivery, delivery on a particular date, or holding at a location, can be made by contacting us at [email protected] or on +447593 275921

How is the item delivered?
All our items are delivered in discrete shipment packaging (Royal Mail for UK and FedEx for non-UK delivery) with no indication of what is inside. Return address is listed as “Flawless London” for insurance purposes. However, international orders that cross country borders comply with local rules about declaration of value. The actual jewellery is contained in a luxurious gift box with protective outer packaging.

All items shipped within the UK are delivered via Royal Mail Special Delivery*, fully insured.
Our global orders are delivered via FedEx*, again fully insured until they have been delivered to you.

Can you ship to another address?
Yes we can ship to an alternative delivery address, but we will need some additional forms of identification and proof of address if the payment was made by a debit or credit card.

Can I collect my item?
Orders can be collected, we are based in the West Midlands, UK. You will need to make an arrangement by contacting us at [email protected] or on +447593 275921. The person collecting must be the person who paid for the goods and must be able to prove their identity.

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Returns and Cancellation Policy
At Lab Grown Diamond Shop, we’re confident in the abilities of our designers, gemologists and master jewellers to produce stunning jewellery. However, in the unlikely event you are unhappy with your purchase the following returns policy applies:

Products ordered online must be returned within 30 days.

Products must be unworn, undamaged, and in sellable condition.

For hygiene reasons, earrings (and other pierced jewellery) cannot be returned

Your item must be returned with all supporting paperwork it came with, including any GIA certificates or gemstone grading reports

The jewellery must not be missing any of its original diamonds or gemstones

The jewellery must not have been adjusted by any other jeweller or anyone else

Bespoke commissions, personalised items, engraved items or ready to ship item are excluded from our returns policy, unless faulty
If your purchase meets the above criteria a refund will be issued within 28 days of return.

If you have lost your GIA certificate, this can be replaced, however you must inform your Lab Grown Diamond Shop point of contact before returning, who will advise what to do. The process to replace a certificate is lengthy and expensive, therefore we reserve the right to deduct a £350 fee per certificate to cover the costs if your jewellery is returned.

Items found to be damaged or defective prior to you receiving your item (and through no fault of your own) can be repaired or replaced, or you will be fully refunded.

If you are unsure whether your jewellery can be returned, please email [email protected]

Bespoke purchases/ Quick turn around order

As stated above bespoke commissions, personalised or engraved items are excluded from our returns policy, unless faulty. This also applies for orders that have been requested for a quick turnaround. However, we will be happy to offer an exchange for something of similar or greater value within 15 days of purchase. An exchange may incur re-stocking charges to cover the production costs incurred and are at the discretion of the store manager. If you chose to cancel your purchase during the production stage, you may incur costs if production has started.

Preparing your return

To return an item we ask you follow these important steps to return your Lab Grown Diamond Shop purchase.
Email us on [email protected], call us on +447593 275921, or contact your consultant directly to discuss your return. You must do this before returning your item.

When confirmed with your Lab Grown Diamond Shop point of contact, you should package your item with original packaging. This must include your GIA/diamond grading certificate.

You should avoid writing anything on the package or within the address that alludes to the value of the package contents, including ‘Lab Grown Diamond Shop’, ‘jewellers’ or ‘diamonds’.

We ask you return items within the UK via Royal Mail Special Delivery Guaranteed, making sure the package is tracked and insured. You should also obtain proof of posting. For orders returned from outside the UK, you should choose a reputable courier of your choice, ensuring the package is tracked, and obtain proof of dispatch.

Lab Grown Diamond Shop reserves the right to reject a return if the above steps are not carefully followed, and is therefore not liable to repair, replace or refund the item. Any replaced or newly set ring is non-returnable and non-exchangeable.

Please make sure your jewellery fits the above criteria before returning or check with your point of contact at Lab Grown Diamond Shop. You can also email [email protected] with questions.